PATIENT INFORMATION
Insurance
We participate with most major insurance plans, as listed below:
- Aetna
- BCBS
- Cigna
- DMBA
- HMA
- HMAA
- HMSA PPO
- HMSA HMO (Pacific Healthcare, Hawaii IPA)—Please inquire about all other HMSA HMO plans
- Kaiser Added Choice
- Medicare (Traditional Part B and HMSA Akamai Advantage)
- Pacific Admin (Hawaii Laborer's)
- PSWA
- UHA
- UHC Commercial
If your plan is not listed, please inquire with office staff about participation status. At this time, this practice is not accepting new patients with Humana, United Healthcare Medicare Advantage, AARP Medicare Advantage, Tricare, Medicaid or Quest, Worker's Compensation, or No-Fault Plans.
Electronic Health Records (EHR) System
Our office utilizes a state-of-the-art computer-based practice management and electronic medical records system designed to safeguard your protected health information. This EHR system also allows our office to generate electronic order requisitions and send electronic prescriptions directly to pharmacies. The EHR also provides our staff with decision support tools which can flag potentially harmful drug interactions and generate educational material for patients.
Patient Portal
We've partnered with Elation Health Patient Passport to provide a portal to our patients. This service allows our patients to manage their health online. Patients can request prescription refills, receive visit reminders, submit non-urgent questions via secure messaging, and view diagnostic test results online.
Co-Payments and Deductibles
Co-payments and deductibles are collected as part of our contract with your insurance company and are generally due at the time of service.
No-Show Fee
Physicians often experience a high number of no-show and cancelled appointments without advanced notice. In fairness to other patients who wish to be seen, we would like to have the opportunity to fill these appointment slots. It is therefore our policy to charge $25 if you do not show up for an appointment or cancel an appointment without giving us 24 hours (1 day) advanced notice.
Forms
We require new patients to complete three forms before the first appointment: the Registration Form, Medical History Form and a Notice of Privacy Practices. Please check-in 15 minutes prior to your initial appointment with all three completed forms. If you prefer to complete them in the office, please arrive 30 minutes prior to your appointment. A current government-issued photo ID and all current insurance cards are also required.
In addition, it is often helpful to review office notes from your referring physician as well as results of previous testing you may have had, including blood and urine tests, x-rays, CT scans, MRI scans, etc. You may ask your physician’s office to fax them prior to your initial appointment.